POSTAGE & SHIPPING

We ship to all States and Territories in Australia and New Zealand. When you place an order, it usually ships out by the following business day. Thereafter it should take 2 - 5 working days for domestic orders and upto 10 days for NZ orders to arrive. We use registered Australia Post services to deliver our packages and offer free shipping for all orders within Australia.  For all orders to New Zealand, a charge of A$10 will be included.

Should there be a delay or problem with your order, we will contact you immediately by email.

WHAT YOU CAN EXPECT

Once you place your order of Bioffect through this website, you will receive an email from us confirming your order. We will then email you again once your product has been shipped.

RETURNS & REFUNDS

Our customers come first, so if after placing an order you change your mind, you are entitled to cancel that order within 24 hours of it being placed, subject to the Goods not having already left the Bioeffect premises. To cancel an order you need to contact us either by email on support@bioeffect.com.au.

If you are not completely happy with your purchase, please simply return the unused Goods to us in their original condition within 14 days of receipt. Unfortunately, we cannot make a refund for goods, which have been opened, used, damaged by you after receipt or are not in a condition for resale, unless you have had an adverse reaction. Otherwise, We can only accept returns if the Goods are unfit for the purpose for which they were sold.

We will issue a refund (which will include the costs of the original delivery but not the cost of returning any Goods) on receipt of unused Goods in their original condition.